Service · in 51 of 68 releases
Service Console and Cases
First in the release notes in Summer ’05, June 2005. 197 notes since, the most in Winter ’13.
- Notes
- 197
- First
- Summer ’05
- June 2005
- Most notes
- Winter ’13
- 13 notes
- Latest
- Winter ’27
A note counts here when its title or opening lines name Service Console and Cases, by any of the names Salesforce has used for it.
The first notes, Summer ’05
Retirements and deprecations
Every note, by release
Newest first. Each title links to its page in Salesforce’s release notes.
Winter ’273
Summer ’261
Spring ’264
Winter ’265
Summer ’254
Spring ’256
- Improve Case Management with Easy Access to Case Detailsp. 562
- Conveniently Comment on Cases By Using the Case Management Botp. 1035
- Updated Objects for Program and Case Managementp. 722
- Transition to the Lightning Editor for Email Composers in Email-to-Case (Generally Available) (Release Update)p. 1040
- Omni-Channel Flow for Email-to-Case Is Now Invoked Synchronouslyp. 1039
- Ingest Third-Party Bot Conversation History into the Service Console by Using an APIp. 1051
Winter ’254
Summer ’243
Spring ’245
- Easily Configure More Case Management Features by Using the Updated Guided Setup Assistantp. 446
- Do More With Program and Case Management in Experience Cloudp. 467
- Connect Case Management Care Plans to Outcome Managementp. 499
- Transition to the Lightning Editor for Email Composers in Email-to-Case (Generally Available) (Release Update)p. 725
- Improvements to Email-to-Casep. 724
Winter ’243
Summer ’234
Spring ’232
Winter ’233
Summer ’212
Spring ’211
Winter ’211
Summer ’201
Spring ’205
Winter ’206
- Get Connected Faster with Enhancements to Email-to-Casep. 133
- Increase Screen Real Estate with Collapsed Emails in Case Feed in Lightning Experiencep. 231
- Track Conversations in the Case Feedp. 238
- Set Public and Private Visibility of Feed Items in Case Feed in Lightning Experiencep. 252
- Know When You Have Unread Feed Items in Case Feedp. 253
- Set Visibility of Feed Items in a Case Feedp. 363
Summer ’191
Spring ’192
- Service Consolep. 215
- Case Managementp. 214
Winter ’195
- Service Consolep. 233
- Work More Efficiently in Your Case Feed in Lightning Experiencep. 240
- Enjoy the Compact Case Feed Everywhere in Lightning Experiencep. 240
- Share and Preview Files By Automatically Saving Email-to-Case Attachments as Salesforce Filesp. 241
- Post Files to the Case Feed (Android)p. 252
Summer ’186
- Resolve Cases More Quickly with Flows and Case Teams in the Service Consolep. 194
- Service Consolep. 193
- Use Your Case Feed Publisher APIs in Lightning Experiencep. 201
- Respond to Emails Faster in the Case Feedp. 205
- Share Links to Individual Case Feed Postsp. 206
- Encrypt Your Email to Case Feed and Email Messages (Beta)p. 463
Spring ’181
Winter ’183
Summer ’177
- Service Consolep. 188
- Supercharge Your Productivity in the Lightning Service Console Appp. 188
- Less Is More—the Compact Case Feedp. 194
- Filter Your Case Feed in Lightning Experiencep. 195
- Reply to Social Posts in the Case Feedp. 201
- Boost Productivity with New Twitter Actions in the Redesigned Case Feedp. 226
- Get the Big Picture with Attachments in the Case Feedp. 227
Spring ’175
- Meet the New Lightning Service Console (Beta)p. 181
- Search, Attach, and Follow Articles, with the Knowledge Sidebar for the Lightning Service Consolep. 196
- Compact Case Feed Gets a Makeover for Lightning Experiencep. 205
- Lightning Case Managementp. 204
- Get More Accomplished Without Leaving the Case Feedp. 207
Winter ’172
Summer ’162
Spring ’162
- Case Feedp. 210
- Web-to-Casep. 220
Winter ’168
- Introducing the Lightning Service Consolep. 198
- Case Feedp. 214
- Improved File Widget Lets Agents Quickly Find and Attach Files in Case Feedp. 219
- Apply Feed Filters in Case Feed with Just One Clickp. 218
- Hide or Expose Case Emails in the Community Case Feedp. 223
- Article URLs for Communities in the Case Feedp. 238
- Improvements to How Email-to-Case Works with Multiple Salesforce Instancesp. 241
- Email-to-Casep. 241
Summer ’155
Spring ’151
Winter ’158
- Customize Web-to-Case Email Notificationsp. 161
- Rename the Email and Community Case Feed Actionsp. 158
- Add and Work with Addresses More Easily in Case Feed Email Messagesp. 158
- Other Changes in Case Feedp. 159
- Case Feed Files Component Supports Drag-and-Dropp. 159
- Include Additional Email Addresses on Email-to-Case Auto-Response Messagesp. 161
- The Web-to-Case HTML Generator Has a New Location in Setupp. 161
- Adding and Removing Case Feed Highlights Panel from the Salesforce Console Has Changedp. 173
Summer ’1410
- Add a Simple Version of the Case Feed Email Action to Salesforce1p. 72
- Differences Sending Emails in Case Feed using Salesforce1p. 81
- Associate Contacts with Outgoing Email in Case Feed in New Waysp. 165
- Customize Case Feed Layouts in New Waysp. 163
- Add the Attachment Component to Case Feedp. 167
- Other Changes to Case Feedp. 169
- Inline Images Now Appear Correctly in Email Replies from Case Feedp. 167
- Receive Larger Emails with On-Demand Email-to-Casep. 169
- Simple Version of the Case Feed Email Action Available for Salesforce1p. 166
- Make Quick Text Messages Available to Agents in More Case Feed Actionsp. 165
Spring ’149
- Add Custom Components to Case Feedp. 159
- Support for Drag-and-Drop Attachments in the Case Feed Email Publisherp. 158
- Resizable Message Pane in the Case Feed Email Publisherp. 159
- Topics List Available as a Case Feed Sidebar Toolp. 162
- Inline Images Now Supported in the Case Feed Email Publisherp. 159
- Convert Page Layouts for Case Feed Users to Case Page Layoutsp. 161
- Adding Status Field to Case Feed Change Status Action Removes Default Fieldsp. 162
- New Ways to Filter Feed Items in Case Feedp. 163
- Article Actions on the Case Feedp. 171
Winter ’149
- Case Feed Automatically Enabled in New Organizationsp. 150
- New Publisher JavaScript API Events Let Custom Salesforce Console Components Interact with Case Feedp. 150
- Combined Filter and Sort Options in Case Feedp. 152
- New Labels for Portal-Related Buttons in Case Feedp. 152
- Add Visualforce Pages to Case Detail Pages in Case Feedp. 151
- Updated Look for Feed Items in Case Feedp. 151
- View Milestones on the Case Feed Page with the Milestone Trackerp. 162
- Service Cloud Console Name Changep. 189
- New Location of Agent Console in Setupp. 195
Summer ’134
Spring ’132
Winter ’1313
- New Customization Options in Case Feedp. 63
- New Feed Items Available in Case Feedp. 65
- Custom Publishers in Case Feedp. 64
- Support for Chatter Answers in Case Feedp. 66
- New Case Feed Methods in the Interaction APIp. 68
- Updated Look for Case Feedp. 67
- Smart Email Templates in Case Feedp. 67
- Moderate Ideas Communities with the Service Cloud Consolep. 74
- Customizing Keyboard Shortcuts for a Service Cloud Consolep. 79
- Default Keyboard Shortcuts for a Service Cloud Consolep. 80
- Saving User Sessions for a Service Cloud Consolep. 82
- Service Cloud Console Integration Toolkit: Multiple Domainsp. 87
- Service Cloud Console Integration Toolkit: Console Notificationsp. 87
Summer ’122
Spring ’122
Winter ’122
Winter ’117
- Creating a Service Cloud Console Appp. 89
- Helpful Service Cloud Console Terminologyp. 86
- Searching for Records in the Service Cloud Consolep. 93
- Viewing and Editing Details on the Service Cloud Consolep. 93
- Jotting Notes on Records in the Service Cloud Consolep. 94
- Working with Tabs in the Service Cloud Consolep. 92
- Following Records in the Service Cloud Consolep. 94
Spring ’092
Winter ’093
Spring ’081
Spring ’071
Winter ’072
Winter ’064
Summer ’053
More in Service
- Knowledge132 notes
- Omni-Channel and Routing310 notes
- Field Service197 notes