Release 24 of 68 · February 2012 · API 24.0
Salesforce Spring ’12 release notes
Case Feed, Site.com and Android GA
- Documented changes
- 145
- 44 more than Winter ’12
- AI-related
- 0
- 0% of the release
- In beta or pilot
- 19
- Retirements
- 1
What it brought
Support agents got Case Feed in Spring '12: a feed-based case page with a customizable highlights panel, publishers for email, calls and internal notes, and an inline articles tool. Chatter-style feeds spread into other parts of the product too, across a big, broad release of 145 notes. Siteforce was renamed Site.com and gained dynamic data services, which pull records from Salesforce objects onto public pages and submit web-to-object forms. Salesforce Mobile for Android phones reached general availability, Social Accounts and Contacts went GA, and Data.com Clean was in beta. Orgs without active Windows Mobile users could no longer get the Windows Mobile CRM app.
- Support gets a feed
- Case Feed for multichannel agents
- Renamed and extended
- Siteforce becomes Site.com
- Mobile milestone
- Salesforce Mobile for Android GA
- Quietly withdrawn
- Windows Mobile CRM app no longer offered
- Largest area
- Collaboration: 42 of 145 notes
By capability
By product
Capabilities and change types are Jev’s categories; products come from Salesforce’s own headings. How the notes were categorized
Retirements and deprecations
Every note in Spring ’12
By product, in the order of the PDF. Each title links to its page in Salesforce’s release notes.
Sales Cloud4
Service Cloud18
- Enabling Live Agentp. 64
- Assigning Live Agent Permissionsp. 64
- Creating Live Agent Usersp. 65
- Creating Skillsp. 66
- Agent Configuration Overviewp. 65
- Setting Up Live Chat Visitorsp. 70
- Skills Overviewp. 66
- Setting Up Live Chat Transcriptsp. 69
- Live Agent Deployment Overviewp. 67
- Creating Quick Text Messagesp. 71
- Customizing Quick Text Settingsp. 71
- Creating Chat Buttonsp. 68
- Giving Agents Access to the Quick Text Sidebar in the Live Agent Consolep. 72
- Case Feedp. 73
- Console Push Notificationsp. 74
- Additional Service Cloud Enhancementsp. 81
- Creating Deploymentsp. 67
- Salesforce Knowledge Enhancementsp. 76
Experience Cloud14
- Site.com Enhancementsp. 163
- Repeaters and Repeater Elements—Generally Availablep. 163
- Data Functionsp. 164
- Repeater and Data Table Pagination (Pilot)p. 164
- Data Tablesp. 164
- Web-to-Object Formsp. 164
- Selective Publishingp. 165
- Custom HTML Attributesp. 166
- Data Access Permissionsp. 165
- Folder Managerp. 166
- URL Redirectsp. 166
- HTML5p. 166
- Import, Export, and Duplicate Sitesp. 167
- Reorganized Overview Tabp. 167
Chatter & Collaboration22
- Chatter Messenger — Pilotp. 25
- Chatter Bookmarksp. 25
- Re-Posting Chatter Updatesp. 26
- Chatter Files Enhancementsp. 27
- Chatter Search Enhancementsp. 28
- Chatter REST API Enhancementsp. 30
- Additional Chatter Enhancementsp. 34
- Chatter Answers Users Overviewp. 49
- Chatter Recommendations Enhancementsp. 29
- Chatter Answers Terminologyp. 48
- Salesforce CRM Content Enhancementsp. 43
- Visualforce Pages for Chatter Answersp. 53
- Configuring Email Notifications for Chatter Answersp. 54
- Configuring a Customer Portal for Chatter Answersp. 55
- Configuring Portal Users for Self-Registration to Chatter Answersp. 54
- Configuring Salesforce Knowledge for Chatter Answersp. 58
- Questions Homep. 61
- Configuring Cases for Chatter Answersp. 57
- Configuring a Force.com Site for Chatter Answersp. 56
- Configuring a Chatter Answers Communityp. 59
- Assigning Data Categories to Chatter Answersp. 58
- Setting Questions Tab Visibilityp. 57
Mobile19
- Chatter for Android Tablets Generally Availablep. 30
- How do I get started using Chatter for Android Tablets?p. 116
- How do I connect Chatter for Android Tablets to different instances of Chatter or Salesforce?p. 117
- What OS versions does Chatter for Android Tablets support?p. 117
- How do I post and comment in Chatter for Android Tablets?p. 117
- Can I send private Chatter messages from Chatter for Android Tablets?p. 117
- How do I search for people and groups in Chatter for Android Tablets?p. 118
- How do I filter Chatter updates to see only those that mention me in Chatter for Android Tablets?p. 118
- Does Chatter for Android Tablets have status bar notifications?p. 118
- Can customer users use Chatter for Android Tablets?p. 117
- How do I refresh a feed in Chatter for Android Tablets?p. 118
- Does Chatter for Android Tablets have a widget?p. 118
- Chatter for BlackBerry Enhancementsp. 120
- Chatter for iOS (iPhone and iPad) v2.1—Generally Availablep. 119
- Salesforce Mobile for Android Phones—Generally Availablep. 118
- Salesforce Mobile SDKp. 122
- Salesforce Touch—Betap. 127
- Additional Mobile Enhancementsp. 131
- Salesforce Mobile Dashboards for iPad—Generally Availablep. 108
Analytics17
- Working with Joined Reportsp. 87
- Adding Blocks to a Joined Reportp. 88
- Adding Additional Report Types to Joined Reportsp. 89
- Example: Using WITH in Cross Filtersp. 94
- Joined Report Examplesp. 90
- Creating Cross Filtersp. 93
- Running Joined Reportsp. 89
- Example: Using Multiple Cross Filtersp. 95
- Example: Using WITHOUT in Cross Filtersp. 95
- Editing Bucket Fieldsp. 97
- Numeric Bucketing Example: Deal Sizep. 98
- Entering Values for Text Bucketsp. 103
- Adding a Bucket Fieldp. 97
- Picklist Bucketing Example: Industry Typesp. 101
- Dashboard Enhancementsp. 105
- Additional Analytics Enhancementsp. 112
- Text Bucketing Example: Strategic Accountsp. 103
Data Cloud / Data 36016
- Data.com Prospectingp. 133
- Implementing Data.comp. 134
- Setting Up Data.com Usersp. 135
- Additional Account Fields Now Enabled for Data.com Datap. 137
- Understanding Data.com Corporatep. 138
- Cleaning Records with Data.com Cleanp. 146
- Exploring Data.com Accounts from the Account Cardp. 141
- Implementing Data.com Corporatep. 139
- Purchasing Additional Data.com Licensesp. 136
- Finding and Adding Data.com Contacts from the Data.com Tabp. 140
- Understanding Data.com Clean Statusp. 147
- Comparing Salesforce and Data.com Data at a Glancep. 146
- Additional Data.com Prospecting Enhancementsp. 142
- Using Data.com Search Modifiersp. 143
- Data.com Clean—Betap. 145
- Working with a Record's Data.com Clean Statusp. 149
Platform34
- Cross-Object Workflowp. 154
- Visual Workflow Enhancementsp. 152
- Visualforce Enhancementsp. 157
- Global Search Enhancementsp. 155
- Additional Appforce Enhancementsp. 161
- Creating Branded Emailsp. 171
- Creating a Trialforce Master Organizationp. 171
- Creating a Branded Login Pagep. 170
- Creating an Organization Templatep. 172
- Requesting Login Accessp. 173
- Troubleshooting in Subscriber Organizationsp. 174
- Viewing Subscriber Detailsp. 173
- Running Tests on Package Installationp. 175
- Automatic Deployment of New Custom Componentsp. 175
- Best Practicesp. 174
- New Apex Methods and Class for Package Versionsp. 176
- Enhanced Error Messagesp. 175
- Running Apex on Package Install—Pilotp. 176
- Modifying Custom Fields after a Package is Releasedp. 176
- Working with Schema Builderp. 178
- Creating Objects with Schema Builderp. 179
- Sharing Enhancementsp. 184
- Security Enhancementsp. 183
- Creating Fields with Schema Builderp. 180
- Platform Development Toolsp. 181
- Apex Code Enhancementsp. 187
- Chatter API Objectsp. 196
- SOAP Web Services API Enhancementsp. 197
- REST API Enhancementsp. 197
- SOQL Enhancementsp. 196
- Streaming API Enhancementsp. 198
- Additional Database.com Enhancementsp. 201
- Metadata API Enhancementsp. 199
- Configuring Force.com System Overview Messagesp. 151