Service · in 46 of 68 releases
Knowledge
First in the release notes in Winter ’10, October 2009. 132 notes since, the most in Summer ’17.
- Notes
- 132
- First
- Winter ’10
- October 2009
- Most notes
- Summer ’17
- 12 notes
- Latest
- Winter ’27
A note counts here when its title or opening lines name Knowledge, by any of the names Salesforce has used for it.
The first notes, Winter ’10
Retirements and deprecations
Every note, by release
Newest first. Each title links to its page in Salesforce’s release notes.
Winter ’274
- Turn Resolved Incidents, Problems, and Changes into Knowledge Articles with Agentforcep. 1059
- Keep Knowledge Article Images Private After You Archive or Restrict an Articlep. 1104
- Create Knowledge Articles from Any Record with Custom Prompt Templatesp. 1103
- Reuse Existing Content by Cloning a Knowledge Articlep. 1104
Summer ’262
Spring ’261
Winter ’266
- Find Answers to Partner Questions with Knowledge Article Searchp. 933
- Draft Contextual Knowledge Articles with Prebuilt Prompt Templatesp. 1242
- Call Support for Quick Help Directly from Knowledge Articlesp. 1336
- Find Answers Faster with Dynamic Q&A in Knowledge Articlesp. 1342
- Act Quickly with Related Automations in Knowledge Articlesp. 1343
- Increase Service Plan Transparency with Clearer Knowledge Article Citationsp. 1263
Summer ’251
Spring ’256
- Revise Knowledge Articles for Grammar and Readability with Einstein Knowledge Edits (Generally Available)p. 1074
- Create Advanced Approval Processes for Knowledge Articlesp. 1073
- Leverage Data Cloud Connectors to Ingest Knowledge Articlesp. 1074
- Alert Agents to Knowledge Articles with Einstein Knowledge Creation Async Notificationp. 1080
- Run the Lightning Knowledge Migration Tool (Release Update)p. 1079
- Share Knowledge Articles with Your Customersp. 299
Winter ’253
Summer ’241
Spring ’243
Winter ’245
- View Knowledge Article Event Data in Event Monitoring Analytics Appsp. 624
- Get AI-Drafted Email Responses Based on a Knowledge Article (Pilot)p. 636
- See the Knowledge Article Einstein Used to Draft Grounded Service Repliesp. 658
- Show Knowledge Articles on Your Enhanced LWR Sitep. 721
- Improve the Readability of Lengthy Knowledge Articles with Accordionsp. 717
Summer ’237
- View Knowledge Articles in LWR Sites with the Knowledge Article Componentp. 283
- View Knowledge Article Event Data in Event Monitoring Analytics Appsp. 638
- Run the Lightning Knowledge Migration Toolp. 712
- Set Knowledge Article Review Dates with the Next Review Date Fieldp. 712
- Insert Knowledge Articles Quickly on LWR Sitesp. 713
- Schedule a Knowledge Article to Publish at a Specific Timep. 713
- Customize Knowledge Articles with the Knowledge Article Componentp. 722
Spring ’233
Summer ’221
Spring ’223
Winter ’222
Spring ’211
Winter ’212
Summer ’202
Winter ’202
Summer ’192
Spring ’194
Winter ’195
- Insert Quick Text in Knowledge Articles and Chatp. 250
- Lightning Knowledge Is Included in Service Essentialsp. 254
- Move More to Lightning Knowledge—Communities Topics and Article Search Data (Beta)p. 257
- Use Quick Text in Your Knowledge Articlesp. 259
- Stay in Lightning Knowledge to Insert Article Content into Emailsp. 258
Summer ’186
- Add Knowledge Articles to Work Typesp. 215
- Illustrate Your Point with Images in Knowledge Articlesp. 233
- Hover Text on Articles in Lightning Knowledge Search Resultsp. 248
- Add Lightning Knowledge to Service Essentialsp. 248
- Move to Lightning Knowledge with the Lightning Knowledge Migration Tool (Beta)p. 249
- Let Community Members Author Knowledge Articlesp. 365
Spring ’181
Winter ’185
Summer ’1712
- One-Stop Shop for Lightning Knowledge Setupp. 202
- Take Action with Knowledge Articles in the Sidebarp. 203
- View Knowledge Articles, No Clicks Neededp. 203
- No Files Left Behind with Lightning Knowledgep. 205
- A Record Home of Your Own—Configure Lightning Knowledge Record Homep. 204
- Find What You Need with Search Layouts in Lightning Knowledgep. 206
- Get Answers on the Go With Knowledge Articles in Salesforce1p. 206
- Query Quickly with Updates to SOQL Queries for Knowledge Article Version (KAV)p. 207
- Create Engaging Articles with Enhancements to the Lightning Knowledge Rich Text Editorp. 205
- Considerations for Lightning Knowledgep. 207
- Lightning Knowledge Shows Knowledge, Not Articlesp. 206
- Lightning Knowledge Is Now Supported in Communitiesp. 397
Spring ’178
- Considerations for Lightning Knowledgep. 188
- Simplified Access and Permissions with Lightning Knowledgep. 189
- Dip into Salesforce Classic for Lightning Knowledge Setupp. 188
- Thumbs Up to Knowledge Article Ratingsp. 194
- Add Files to Knowledge Articles in a Snapp. 194
- Add Data Categories to a Knowledge Articlep. 195
- View the Data Categories Assigned to a Knowledge Articlep. 195
- Set Fields for Suggested Knowledge Articlesp. 202
Winter ’171
Summer ’164
Spring ’161
Winter ’163
Summer ’153
Spring ’152
Winter ’151
Winter ’142
Summer ’131
Spring ’132
Winter ’131
Summer ’121
Spring ’122
Summer ’111
Spring ’113
Winter ’111
Summer ’101
Spring ’101
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