Service · in 33 of 68 releases
Field Service
First in the release notes in Spring ’16, February 2016. 197 notes since, the most in Winter ’25.
- Notes
- 197
- First
- Spring ’16
- February 2016
- Most notes
- Winter ’25
- 19 notes
- Latest
- Winter ’27
A note counts here when its title or opening lines name Field Service, by any of the names Salesforce has used for it.
The first notes, Spring ’16
Retirements and deprecations
- Field Service Mobile App Support on Android 12 Is Discontinuedp. 990
- Field Service iOS Mobile App Support on iOS 17 and iPadOS 17 Is Discontinuedp. 715
- Field Service Mobile App Support on Android 11 Is Deprecatedp. 715
- Field Service Mobile App Support on Android 10 Is Deprecatedp. 575
- Field Service Mobile App Device Deprecationsp. 493
- Enjoy Profile-Based Access to Field Service Featuresp. 218
Every note, by release
Newest first. Each title links to its page in Salesforce’s release notes.
Winter ’276
- Work in Arabic in the Field Service Mobile App (Beta)p. 378
- Seamlessly Book and Schedule Multiday Service Appointmentsp. 381
- Open a Cleared Form from a Deep Link in the Field Service Mobile Appp. 377
- Improve Productivity and Efficiency by Optimizing Multiday Service Appointmentsp. 381
- Send Field Service Technicians to a Custom LWC from a Push Notificationp. 378
- Complete Field Work Offline in the Salesforce Field Service Mobile Appp. 853
Summer ’268
- Create Field Service Scheduling Agents in the New Agentforce Builderp. 980
- Field Service Mobile App Support on Android 12 Is Discontinuedp. 990
- Simplify Field Service Feature Discovery and Setupp. 1008
- Fill Field Service Forms Hands-Free in More Languagesp. 989
- Boost Mobile Worker Efficiency by Grouping Nearby Service Appointmentsp. 994
- Manage Service Appointments Without Leaving the New Scheduling Consolep. 1004
- Schedule Service Appointments Visually in the New Scheduling Console by Dragging From the Mapp. 1005
- Link Voice Calls to Work Orders Directlyp. 1523
Spring ’266
- Simplify Agentforce Field Service Feature Discovery and Setupp. 708
- Enhance the Field Service Mobile App with Native GIS Mappingp. 713
- Field Service iOS Mobile App Support on iOS 17 and iPadOS 17 Is Discontinuedp. 715
- Control Bulk Status Change Icon Visibility for Bundled Service Appointmentsp. 716
- Discover Field Service Capabilities with My Service Journeyp. 719
- Field Service Mobile App Support on Android 11 Is Deprecatedp. 715
Winter ’261
Summer ’254
- Simplify Field Service Feature Discovery and Setupp. 559
- Upgrade Your Field Service Insights with Tableau Next (Generally Available)p. 567
- Create and Update Field Service Records Quickly and Efficientlyp. 575
- Create More Precise Travel Time Estimations by Including a Buffer Time on Service Appointments (Generally Available)p. 564
Spring ’2514
- Accelerate Time to Value with Field Service Setup (Beta)p. 479
- Renamed Field Service Agent Permission Set Name and Agent Personap. 486
- Gain Visibility into the Scheduling History of Service Appointmentsp. 485
- Monitor Field Service Operations with New Dashboards (Beta)p. 490
- Field Service Mobile App Device Deprecationsp. 493
- Update Field Service Records Quickly and Easilyp. 499
- Update Service Appointment's En Route Status On the Gop. 499
- Service Appointment Bookingp. 511
- Estimate Work Orders for Installationsp. 511
- Book a Service Appointment Independentlyp. 512
- Boost Mobile Worker Efficiency with Salesforce Field Service Mobile Appp. 517
- Automatically Schedule Vehicle Service Appointments Based On Telematics Eventsp. 529
- Enhance Scheduling Flexibility by Assigning Service Appointments to Individuals or Crewsp. 482
- Schedule Asset Service Appointments Based on Telematics Eventsp. 521
Winter ’2519
- Get a Daily Summary of Service Appointments that Require Immediate Attentionp. 398
- Find Service Appointments Easily by Creating Search Filters in the Appointment Listp. 399
- Gain Insights into Service Appointment Unscheduling Informationp. 402
- Manage the Field Service Integration Permission Set with More Flexibilityp. 406
- Increase Availability by Reshuffling and Prioritizing Service Appointmentsp. 404
- Gain Instant Access to Key Operations and Insights with Field Service Homep. 411
- Customize Tabs More Easily in the Field Service Mobile App Builderp. 424
- Add Lightning Web Components with Attributes in the Field Service Mobile App Builderp. 426
- Search for Records Easily in the Field Service Mobile Appp. 426
- Discover What’s New with Offline Usage in the Field Service Mobile Appp. 428
- Create Part Return Requests During Field Service Appointmentsp. 436
- Generate Work Orders for Campaign Items with a Single Clickp. 437
- Easily Track Work Orders Created for a Campaign Itemp. 437
- Schedule Appointments for Work Ordersp. 438
- Start Your Journey with Einstein for Field Servicep. 428
- Initiate and Update Quotes for Existing Work Ordersp. 438
- Efficiently Manage Work Orders and Quotesp. 448
- Easily Estimate Field Service Work and Quote Costs to Customersp. 469
- Swiftly Generate Work Orders for Product Service Campaignsp. 545
Summer ’248
- Invite Customers to Enroll in Group Service Appointmentsp. 117
- Enable Unauthenticated Users to Modify Service Appointmentsp. 118
- Get Started with Einstein for Field Servicep. 351
- Adjust Service Appointments with Visiting Hours to Your Local Time Zonep. 355
- Unlock Insights and Dashboards with Field Service Intelligencep. 368
- Stay on Track with the Field Service Widget (Generally Available)p. 372
- Estimate Field Service Work Before You Create Work Ordersp. 412
- Estimate Field Service Work and Quote Costs to Customers Easilyp. 485
Spring ’246
- Optimize Resource Management by Reassigning Multiple Service Appointmentsp. 102
- Get Started with Einstein Features for the Field Service Mobile Appp. 344
- Streamline Everyday Activities with Einstein Copilot on the Field Service Mobile Appp. 345
- Evaluate Service Appointment Candidates Efficiently by Prioritizing Skill Preferencesp. 350
- Experience Better Performance with Service Appointment List Filtering (Beta)p. 353
- Accelerate Your Field Service Implementation with Data Cloudp. 356
Winter ’248
- Evaluate More Candidates for Service Appointment Scheduling by Relaxing Skill Requirementsp. 324
- Improve Your Mobile Worker Efficiency by Grouping Same Site Service Appointmentsp. 321
- View More Information at a Glance on the Service Appointments Listp. 330
- Create Dependencies Between Service Appointments with More Flexibilityp. 331
- Get Better Results from Health Check to Improve Your Field Service Configurationp. 331
- Leverage the Power of Field Service in Data Cloudp. 332
- Multitask Easily with Field Service Mobile for Android Tabletsp. 340
- Identify All Matching Service Territories for a Service Appointmentp. 341
Summer ’237
- Improve Your Mobile Workers’ Efficiency by Defining Offsite Service Appointmentsp. 303
- Build In Lead Time on Usage-Based Work Ordersp. 306
- Stay on Track with the Field Service Widget (Beta)p. 313
- Guarantee Timely Vehicle Maintenance by Scheduling Service Appointmentsp. 323
- Operate in the Field with the Salesforce Field Service Mobile Appp. 369
- Extend Swarming to Field Service Workersp. 702
- Route Work Orders to Field Service Workersp. 708
Spring ’234
- Improve Resource Utilization and Scheduling Quality by Sliding Service Appointments with Dependenciesp. 314
- Shift Between Tasks Easily with Field Service Mobile for iPadp. 325
- Customize the Field Service Mobile App with Mobile Offline Extensibility (Generally Available)p. 322
- Upload and Annotate Images in the Field Service Mobile Appp. 322
Winter ’233
Summer ’222
Spring ’226
- Bundle Your Service Appointments to Simplify Schedulingp. 355
- Understand Key Concepts and Common Terms in Field Servicep. 353
- Field Service Settings Tab Uses More Inclusive Languagep. 359
- Ensure a Smooth Dispatcher Console Experience When Calling Visualforce Remoting APIp. 360
- Service Appointment Status Updates Are No Longer Unlimitedp. 360
- Work More Efficiently with Bundled Service Appointmentsp. 363
Winter ’221
Spring ’211
Winter ’213
Summer ’203
Spring ’205
- Streamline Your Flows with the Review Inbound or Outbound Service Appointment Componentp. 105
- Access a Service Appointment from an Assigned Resourcep. 105
- Flex Your Field Service Scheduling with Ad Hoc Shifts (Beta)p. 212
- Improve Field Service Wellness with Health Check (Generally Available)p. 215
- Get the Lowdown on Work Orders Generated from Maintenance Plansp. 215
Winter ’202
Summer ’195
- Choose When to Send Service Appointment Notificationsp. 197
- Other Changes in the Field Service Lightning Mobile Appp. 198
- Work Faster in the Dispatcher Console Mapp. 203
- Monitor Optimization Requests from the Dispatcher Consolep. 206
- Give New Community Users Access to Field Service Lightning Objectsp. 209
Spring ’197
- Customize Service Appointment Feed Preferencesp. 186
- Color-Code the Dispatcher Consolep. 188
- Create Service Appointments for Leadsp. 191
- Enjoy Improved Field Service Help Contentp. 194
- IoT Insights Card: Show Your Salesforce IoT Data in Field Service Lightning (Android)p. 200
- Other Field Service Lightning Mobile Enhancementsp. 202
- Show Your Salesforce IoT Data in Field Service Lightning Mobile for Androidp. 423
Winter ’195
- Automatically Share Service Appointments and Work Ordersp. 219
- Add Custom Actions to the Dispatcher Consolep. 224
- View Resource Absences on the Dispatcher Console Mapp. 226
- Other Improvements to the Field Service Lightning Managed Packagep. 230
- Allow Field Service Dispatching from Lightning Communitiesp. 352
Summer ’1812
- Field Servicep. 213
- Guide Your Team with Path for Field Servicep. 215
- Encrypt Data at Rest with Shield for Work Orders and Service Appointmentsp. 218
- Create Criteria-Based Sharing Rules for Field Servicep. 218
- Manage Field Service in Lightning Communitiesp. 220
- Customize Dispatcher Console List Views with Custom Filtersp. 224
- Enhanced Dispatcher Console Experiencep. 225
- Streamline Dispatcher Console Tasksp. 227
- Other Enhancements in the Field Service Lightning Managed Packagep. 230
- Use Lightning Actions in the Field Service App (Android and iOS)p. 232
- Access Field Service Data in Lightning Communitiesp. 335
- Encrypt Fields on Work Orders and Service Appointmentsp. 462
Spring ’185
Winter ’1810
- New Assignment Options on Service Appointmentsp. 160
- Field Servicep. 158
- Assign Service Report Templates to Work Orders and Work Order Line Itemsp. 161
- View Field Service Location Hierarchy Details and Filesp. 164
- Save Time with Field Service Flow Actionsp. 164
- Filter Work Orders by Record Typep. 165
- Field Service Lightning Comes To Android (Generally Available)p. 166
- Field Service Managed Packagep. 174
- Set Custom Permissions for Field Service Lightning Usersp. 179
- Get Fine-Grained Insights into Mobile Technicians and Territories with Field Service Analyticsp. 248
Summer ’177
- Optimize Scheduling with the Field Service Lightning Managed Packagep. 218
- Enjoy Profile-Based Access to Field Service Featuresp. 218
- Do More with Field Service in the Process Builderp. 219
- View Work Orders Based on Location in iOSp. 221
- New Branding Options and Geolocation Accuracy in the Field Service Mobile Settings Page for iOSp. 221
- Good News, Android Lovers! The Field Service Lightning Mobile App for Android Is on the Horizon (Beta)p. 223
- Introducing Field Service Analyticsp. 337
Spring ’174
Winter ’1714
- Schedule Work with Service Appointmentsp. 197
- Field Servicep. 195
- Define Your Field Service Footprint with Service Territoriesp. 198
- Get Geocoding Data in Field Service Lightningp. 201
- Do More with Work Ordersp. 202
- Standardize Your Work Orders with Work Typesp. 203
- Report on Field Service Lightningp. 200
- View Suggested Articles on Work Ordersp. 206
- Work Orders Supported in Professional Editionp. 204
- Add Duration and Required Skills to Work Ordersp. 205
- Create Criteria-Based Sharing Rules for Work Orders (Beta)p. 206
- New Status Options on Work Ordersp. 207
- Expand Your Community to Include Field Service Datap. 269
- Access More Field Service Information in Salesforce1p. 338
Summer ’167
- Ensure Stellar Service with Milestones on Work Ordersp. 175
- Achieve Greatness in the Field with Field Service Lightning (Generally Available)p. 174
- New Improvements to Field Service Lightningp. 175
- Attach Articles to Work Ordersp. 185
- Enforce Required Support Steps on Work Ordersp. 194
- Salesforce1: Use Field Service Lightning On the Gop. 221
- Salesforce1: Streamline Field Service with Work Orders in Salesforce1 for iOSp. 222
More in Service
- Service Console and Cases197 notes
- Knowledge132 notes
- Omni-Channel and Routing310 notes