AI · in 7 of 68 releases
Agentforce
First in the release notes in Winter ’25, October 2024. 566 notes since, the most in Summer ’26.
- Notes
- 566
- First
- Winter ’25
- October 2024
- Most notes
- Summer ’26
- 130 notes
- Latest
- Winter ’27
A note counts here when its title or opening lines name Agentforce, by any of the names Salesforce has used for it.
The first notes, Winter ’25
- Power Up Productivity with Agentforce Merchant Agentp. 188
- Use Agentforce Sales Coach to Give Users a Personal Coachp. 231
- Use Generative AI For Salesforce Development with Agentforce for Developers (Generally Available)p. 292
- Agentforce for Developers Documentation Has a New Lookp. 293
- Einstein Copilot for Salesforce is Now Agentforcep. 353
- Introducing the Agentforce Platformp. 357
- Streamline Business Operations with Agentforce Agents (Generally Available)p. 354
- Save Time with Grounded Agentforce and Einstein AI Toolsp. 634
- Coach Sales Reps at Scale with Agentforce Sales Coachp. 716
- Scale Your Sales Funnel with Agentforce SDRp. 713
- Enhance Agentforce Sales Coach Responses with a Data Libraryp. 718
- Monitor Agentforce Service Agent Conversation Consumption with Digital Walletp. 846
- Automate Common Contact Center Interactions with Agentforce Service Agentsp. 845
Retirements and deprecations
- New Web Search Data Libraries Aren't Supported in the Agentforce Data Libraryp. 290
- Agentforce Observability: Insights Page Retirement and Model Selectionp. 294
- Migrate from Agentforce (Default) to Agentforce Employee Agentp. 205
- Migrate to Data Cloud for Continued Agentforce Data Library Supportp. 236
Every note, by release
Newest first. Each title links to its page in Salesforce’s release notes.
Winter ’2789
- Accelerate Manufacturing Warranty Claim Adjudication with Agentforcep. 559
- Create Salesforce Scheduler Agents in the New Agentforce Builderp. 157
- Create and Update Records with Agentforce Coworkerp. 152
- Agentforce and Generative AIp. 165
- Upgrade Einstein Bots to Agentforce Service Agent (Generally Available)p. 172
- Preview Custom Lightning Types in Agentforce Builder with Fewer Stepsp. 173
- Learn How to Ground an Agent with an Agentforce Data Libraryp. 174
- Easily Compare and Merge Agent Versions in Agentforce Builderp. 179
- Agentforce Platform Enabled by Defaultp. 182
- Agentforce Voice Now Enforces the Limit on Procured Phone Numbersp. 184
- Show Full Conversation History in Post-Call Transcripts for Agentforce Voice Callsp. 183
- New Agentforce Vibes Extension Developer Guidep. 191
- Extend Agentforce Solutions with Multi-Agent Orchestration (Generally Available)p. 185
- Agentforce Commerce Vibes for B2C Commercep. 192
- Pass Context with Custom SIP Headers and Disconnect with REFER in Agentforce Voicep. 185
- Route Agentforce Vibes AI Requests to the Model Endpoint Geographically Closest to Your Salesforce Orgp. 191
- Keep up with the Latest Agentforce Vibes Extension Enhancementsp. 191
- Analyze Agentforce Vibes Usage with the Agentic Development Dashboard (Developer Preview)p. 192
- Enable Setup with Agentforce Faster with the Redesigned Enablement Pagep. 210
- Explore 124 More Objects in Setup with Agentforcep. 209
- Grant Setup with Agentforce Access More Easilyp. 209
- Data 360 No Longer Required for Setup with Agentforcep. 209
- Manage Multiple Users at Once in Setup with Agentforcep. 211
- View Profile Access Summary and Apply Permission Changes with Setup with Agentforcep. 212
- Summarize Your Org Admins' Security Compliance in Setup with Agentforcep. 213
- Create Related List Enrichments with Agentforce for Setupp. 214
- Explore 190+ More Objects in Setup with Agentforcep. 214
- Explore Over 100 Additional Objects in Setup with Agentforcep. 215
- Summarize Permission Sets, Profiles, and Permission Set Groups with Setup with Agentforcep. 213
- Send Reset Password Emails and Freeze Accounts for Multiple Users in Setup with Agentforcep. 214
- View and Reorganise Your Role Hierarchy with Setup with Agentforcep. 213
- Dynamic Routing for Agentforce Voice Is Now Available in Japanp. 183
- Compare Versions of Data 360 and Agentforce Marketing Flowsp. 265
- Generate Flow Test Scenarios with Agentforce for Flowp. 280
- Run Business Rules Engine Logic in Agentforcep. 290
- Measure Shopper Agent Analytics with Agentforce Commerce Clientp. 312
- Use Agentforce Commerce Vibes to Build a B2C Commerce Storefrontp. 317
- Create a Customer Outreach Scheduling Agent in the New Agentforce Builderp. 373
- New and Enhanced Common Features for Agentforce Automotivep. 390
- Create Agents for Automotive in the New Agentforce Builderp. 391
- Accelerate Automotive Warranty Claim Adjudication with Agentforcep. 400
- Configure Your Agentforce Education Org with AI Toolsp. 440
- Manage Quote Recipient Groups with Agentforcep. 452
- Compare Tariffs and Enroll Customers with Agentforcep. 452
- New and Enhanced Common Features for Agentforce Financial Servicesp. 464
- Set Up Agentforce Financial Services from One Placep. 465
- Create Agents for Financial Services in the New Agentforce Builderp. 465
- Ingest External Care Gap Data into Agentforce Healthp. 482
- Sync Referrals Automatically Between Your EHR and Agentforce Healthp. 492
- Answer Patient Calls Around the Clock with Agentforce Voicep. 492
- Roll Out Agentforce Health Foundations from a Promptp. 493
- Integrate Grants Management in Agentforce Healthp. 495
- New and Changed Objects in Agentforce Healthp. 496
- New and Changed Invocable Actions in Agentforce Healthp. 495
- Build Manufacturing Ready Agents in the New Agentforce Builderp. 560
- Discover Agentforce Media Features with Salesforce Gop. 576
- New and Changed Objects in Agentforce Mediap. 577
- New Invocable Actions in Agentforce Mediap. 579
- New and Enhanced Common Features for Agentforce Nonprofitp. 582
- New and Enhanced Common Features for Agentforce Manufacturingp. 557
- Create Offers and Promotions from Briefs with Agentforcep. 683
- Manage Marketing Development Funds with Agentforce Partner Success Agentp. 688
- Add MCP Server Tools to Your Agentforce Agentsp. 701
- Browse MCP Servers with Dedicated Cards on Agentforce Registryp. 702
- Track Agentforce Vibes Usage in DevOps Center with Agentic Development (Developer Preview)p. 742
- Create Native Mobile Apps for Employees and Customers with Agentforce (Limited Release)p. 776
- Agentforce Vibes Extensionp. 785
- Analyze Scale Test Results with Agentforce for Scalep. 787
- Agentforce Vibes IDEp. 785
- Enable Agentforce Voice for Employee Agents in the Salesforce App (Generally Available)p. 781
- Track Agentforce Vibes Usage in Scratch Orgs in Digital Walletp. 792
- Launch a Native Agentforce Panel in Mobile Publisher Appsp. 782
- Discover Amazon S3 File Content Semantically with Agentforcep. 854
- New and Changed Connect REST APIs in Agentforce Public Sectorp. 856
- New and Changed Objects in Agentforce Public Sectorp. 854
- Create More Flexible Engagement Agents with the New AgentForce Builderp. 930
- Agentforce Lead Nurturing is Changing to Agentforce Engagementp. 929
- Open Agentforce Assist from Sales Workspace Recommendationsp. 937
- Agentforce Now Included in Free Suitep. 961
- Reach Customers Globally with Agentforce Contact Centerp. 995
- Agentforce Contact Center Voicep. 992
- Speed Up Rep Actions with Keyboard Shortcuts in Agentforce Contact Centersp. 1001
- Set Up Agentforce Contact Center with Headless Configurationp. 1001
- Use Setup with Agentforce to Manage Contact Center Usersp. 1015
- Interact with Agentforce Using WhatsApp Voice Messagesp. 1024
- Automate Hardware Lifecycles with Agentforcep. 1044
- Turn Resolved Incidents, Problems, and Changes into Knowledge Articles with Agentforcep. 1059
- Agentforce Service Assistantp. 1062
- Sell Smarter in Slack: Agentforce Sales and the New Go Pagep. 1110
Summer ’26130
- Turn Every Search into Action with Agentforce Coworker (Generally Available)p. 195
- Turn Every Search into Action with Agentforce Coworker (Beta)p. 197
- Track Your Agentforce Self Service Login Consumption in Digital Walletp. 212
- Track Your Agentforce Service Contact Center Consumption in Digital Walletp. 212
- Create and Use Agentforce Agents Directly in Flow Builderp. 460
- Troubleshoot and Fix Flow Errors with Agentforce (Beta)p. 498
- Build Forms Directly in Tasks in Agentforce Operationsp. 520
- Ensure AI Agent Tasks Are Ready Before Publishing in Agentforce Operationsp. 531
- Keep Blueprints Running Smoothly with Blueprint Limits in Agentforce Operationsp. 532
- Address Fulfillment Disruptions with Agentforcep. 653
- Add MCP Servers from Agentforce Registry Through an Integrated AgentExchange Experiencep. 694
- View Item Details in an Expanded Agentforce Side Panelp. 710
- Manage Access to Setup with Agentforce with a Standard Permission Setp. 709
- Simplify and Speed Up Admin Tasks with Setup with Agentforce (Generally Available)p. 707
- Manage More Record Access Features in Setup with Agentforcep. 711
- Compare Permissions and Assignments of Users More Easily Using Setup With Agentforcep. 712
- Query More Objects in Setup with Agentforcep. 712
- Access More Objects in Setup with Agentforcep. 713
- The Use Setup with Agentforce Permission Is Required for Enablementp. 709
- Enterprise Knowledge for Agentforce Servicep. 765
- Create and Deploy Code Extensions Using Natural Language with Agentforce Vibesp. 778
- Agentforce Skills for DevOps Center Testingp. 800
- Track Agentforce Vibes Usage with the Agentic Development Dashboard (Developer Preview)p. 801
- Assign Custom Lightning Types to the Agentforce Mobile SDKp. 827
- Generate Custom Lightning Type Bundles with Agentforce Vibes Skillsp. 829
- Write Integration Tests for Agentforce and Data 360 in Apex (Developer Preview)p. 839
- Get Key Apex Metrics in Setup with Agentforce (Beta)p. 845
- General Availability of Building Hybrid Reasoning Agents That Use Agent Scriptp. 864
- Keep Up with the Latest Agentforce DX Enhancementsp. 863
- Agentforce DX VS Code Extension Now Included in Salesforce Extension Packp. 865
- Agentforce Vibes IDEp. 869
- Agentforce Vibes Extensionp. 870
- Visualize Permission Set, Flow, and Agent Script Metadatap. 874
- Publish Agentforce Solutions with MCP Servers on AgentExchangep. 883
- List and Publish MCP Servers in Agentforce Extension Packagesp. 886
- Create Field Service Scheduling Agents in the New Agentforce Builderp. 980
- Extend the Reach of the Customer-Initiated Scheduling Agent to Agentforce Voicep. 981
- Let Workers Manage Appointments with Agentforce Employee Agentp. 982
- Create a Dispatching Agent in the New Agentforce Builderp. 982
- Edit and Delete Timesheets By Using Agentforcep. 1019
- Changed Metadata Type for Agentforce Automotivep. 1030
- New and Changed Objects for Agentforce Automotivep. 1030
- New and Changed Objects in Agentforce Educationp. 1066
- Connect BridgeFT Custodial Data to Agentforce Financial Servicesp. 1087
- Accelerate Agentforce Health Setup with Salesforce Gop. 1115
- New and Changed Objects in Agentforce Healthp. 1128
- New and Changed Invocable Actions in Agentforce Healthp. 1128
- Streamline Claim Intake with Agentforcep. 1145
- Manage Home Visits Efficiently with Home Health for Agentforce Life Sciencesp. 1166
- New Invocable Actions in Agentforce Mediap. 1190
- New and Changed Connect REST APIs in Agentforce Mediap. 1189
- New and Changed Objects in Agentforce Mediap. 1188
- Schedule Appointments in Agentforce Public Sector with Workforce Scheduling (Generally Available)p. 1202
- Take Advantage of Agentforce IT Service for Public Sectorp. 1202
- New and Changed Objects in Agentforce Public Sectorp. 1204
- Bring Agentforce Public Sector Data into Data 360 with Easep. 1203
- New and Changed Invocable Actions in Agentforce Public Sectorp. 1206
- Deploy Campaign Creation and Journey Decisioning Agents in the New Agentforce Builderp. 1239
- Optimize Customer Outcomes with Agentforce Journey Decisioningp. 1239
- Act on Marketing Insights Faster with Agentforcep. 1261
- Customize Agentforce Mobile Experiences (Beta)p. 1299
- Integrate Agentforce into Your Mobile Apps Using React Nativep. 1307
- Add Voice to Your Mobile App with Agentforce Voicep. 1306
- Customize Agentforce Mobile Responses with Lightning Typesp. 1307
- Qualify Contacts and Person Accounts with Agentforcep. 1386
- Access Agentforce from Your Outlook Integrationp. 1431
- Sell Smarter in Slack: Agentforce Sales and the New Go Pagep. 1440
- Automate Data Compliance with Agentforce in Privacy Centerp. 1492
- Build Better Agentforce Service Agents for Email in the New Agentforce Builderp. 1541
- Streamline Permissions for Agentforce for Service on Emailp. 1541
- Control Access to AI Capabilities in the Agentforce Employee Portalp. 1588
- Find Case Experts Instantly with Agentforce Actionsp. 1630
- New and Changed Objects for Agentforce IT Servicep. 1594
- Draft Contextual Case Comments Instantly with Agentforcep. 1630
- Transfer Your Salesforce Voice Agentforce Agent Conversations to a Service Rep in Agentforce Contact Centersp. 1649
- Configure Agentforce Orchestrator for Your Experience Cloud Site Interactionsp. 1658
- Route Experience Cloud Site Conversations to Agentforce Orchestrator with Omni-Channelp. 1658
- Manage Agent Access in Agentforce Builderp. 258
- Choose a Voice Model for Your Agent in Agent Scriptp. 255
- Regression Test Your Agent Across Versions in Agentforce Testing Centerp. 256
- Evaluate Entire Conversations for Voice and Chat Agents with Testing Center in Agentforce Studio (Beta)p. 263
- Reserve Routable Phone Numbers for Agentforce Voice from More Countriesp. 264
- Deploy Agentforce Voice in Japanese in Your Production Environmentp. 266
- Apply Agentforce Coworker's Personal Context to Grid Worksheet Rowsp. 262
- Deploy Agents to Enhanced Chat v2 Faster in Agentforce Builderp. 274
- Access Agentforce Grid from Agentforce Studiop. 279
- Learn Agentforce Grid Basics Right from the All Grids Pagep. 279
- Customize Conversation Recommendations in Agentforce Builderp. 280
- Extend Agentforce Solutions with Multi-Agent Orchestration (Generally Available)p. 259
- Agentforce Platform Enabled by Default in Winter ʼ27p. 281
- Preview Custom Lightning Types in Agentforce Service Agentsp. 283
- Agentforce Observability: Create Scorers via API, Interaction-Level Metrics, SOMA and Voice Session Trace Additions, Changes to Billing and Consumptionp. 286
- Control Which Model Each Subagent Uses in Agentforce Builderp. 288
- Deploy Agentforce Employee Agents on Enhanced Chat v2p. 289
- New Web Search Data Libraries Aren't Supported in the Agentforce Data Libraryp. 290
- Toggle Intelligent Context Processing On or Off in Agentforce Data Librariesp. 291
- Quickly Access Enhanced Chat v2 Deployment Options in Agentforce Builderp. 293
- Agentforce Observability: Insights Page Retirement and Model Selectionp. 294
- Test Prompt Templates in Agentforce Testing Center (Beta)p. 290
- Select Gemini for Agentforcep. 296
- Sharper Transcription and More Natural Voice for Agentforce Voicep. 297
- Chat with Agentforce in 24 More Languages (Beta)p. 297
- Get Real-Time Updates on Your Agentforce Data Library Build and Resolve Issues Fasterp. 291
- Gain Insights Into Agentforce and Generative AI Consumptionp. 298
- Unlock Agent Interoperability with MCP for Agentforcep. 300
- Agentforce Observability: Refined Agent Analytics and Custom Scorers (Beta)p. 299
- Protect Connections to Your External APIs and MCP Servers with Agentforce Policiesp. 301
- Route Agentforce Voice Calls Using SIPp. 301
- Route Agentforce Voice Calls Globally with Dynamic Routingp. 302
- Expanded Global Language Support with Agentforce Voice (Beta)p. 304
- Create and Deploy Voice Enabled Agents in the New Agentforce Builderp. 304
- New and Changed Agent Script Functionalityp. 311
- Build an Agent Script-Powered Agent End to End with the Updated Implementation Guidep. 307
- Manage Agentforce Data Libraries with ADL Connect API (Beta)p. 331
- Prepare for Updated Model for AWS-Hosted Option in Agentforcep. 310
- Upgrade Einstein Bots to Agentforce Service Agent (Beta)p. 330
- Agentforce for Flow Is Now Betap. 468
- Create Personalized Shopping Experiences in B2C Commerce with Agentforce Marketingp. 565
- Student Recruitment Agent for Agentforce Education (Generally Available)p. 1056
- Set and Achieve Career and Life Goals with Agentforce: Student Goals (Generally Available)p. 1058
- Provide Transfer Credit Estimates to Prospective Students with Agentforce (Generally Available)p. 1057
- Set Up Agentforce for Prior Authorization and Provider Network Status Quicklyp. 1117
- Show Custom Lightning Web Components in the Agentforce Chat Window on Mobilep. 1156
- Accelerate Offer Lifecycle with Agentforcep. 1286
- Agentforce Lead Nurturing is Changing to Agentforce Engagementp. 1389
- Create More Flexible Engagement Agents with the New AgentForce Builderp. 1389
- Track Deal Progress with Sales Methodology Suggestions from Agentforcep. 1393
- Build Your Sales Agent in the New Agentforce Builderp. 1394
- Manage Voice Calls with Headset in Agentforce Contact Centers Easilyp. 1520
- Link Voice Calls to Their Source Records Automatically in Agentforce Contact Centersp. 1523
Spring ’26118
- Agentforce & Einsteinp. 51
- Build an Agent Script-Powered Agent End to End with the Updated Implementation Guidep. 206
- Enable Voice Interactions in French with Agentforce Voicep. 207
- The New Agentforce Builder Is Now Generally Availablep. 208
- Connect Agents to Enhanced Chat v2 in Agentforce Builder (Beta)p. 212
- Create Employee Agents in the New Agentforce Builder (Beta)p. 213
- Agentforce Observability: New Quality Metrics and Civilian GovCloud Supportp. 217
- Build High-Quality Agents with Validation Enhancements in the New Agentforce Builder (Beta)p. 214
- Route Agentforce Voice Calls Using SIPp. 220
- Agentforce Agents Settings Have Movedp. 221
- Connect Agents to Your Knowledge Sources in the New Agentforce Builderp. 219
- Introducing Agentforce Voice Minutes Usage Type for Agentforce Voicep. 226
- New Usage Types for Agentforce Speechp. 226
- Export Agentforce Session Trace Data (Beta)p. 228
- Deliver Emails in the New Agentforce Builderp. 230
- Deploy Agentforce to Any Channel with Custom Connectionsp. 233
- Let Agentforce Service Agent Take Actions with User Context in Enhanced Web Chat v2p. 232
- Accelerate Custom Lightning Type Creation for Agentforce with the Lightning Types MCP Tool (Developer Preview)p. 241
- Build and Scale AI Workflows with Agentforce Grid (Generally Available)p. 259
- Evolve Flows Iteratively with Agentforcep. 348
- See Where Actions Are Used in Agentforce Builder and Prompt Builder (Beta)p. 399
- Create, Evolve, and Summarize MuleSoft for Flow: Integration Flows with Agentforce (Generally Available)p. 410
- Streamline Your Business Processes with Agentforce Supply Chainp. 414
- Resolve Fulfillment Issues Proactively with Agentforce (Pilot)p. 459
- Streamline Administrative Tasks with Setup with Agentforce (Beta)p. 474
- Updated Permission Requirements for Setup with Agentforce (Beta)p. 478
- Get Information About Key Org Health and Usage Metrics with Setup with Agentforce (Beta)p. 479
- Get Enhanced Conversation Recommendations in Setup with Agentforce (Beta)p. 478
- Quickly Create a Salesforce Mobile App and Pages in Setup with Agentforce (Pilot)p. 480
- Open Newly Created Flows in Flow Builder from Setup with Agentforce (Beta)p. 480
- Reference Users with More Flexibility in Setup with Agentforce (Beta)p. 483
- Explore Setup with Agentforce Capabilities (Beta)p. 482
- Manage Queues with Setup with Agentforce (Beta)p. 482
- Troubleshoot External Client App Access in Setup with Agentforce (Beta)p. 484
- Discover Specific Agentforce Subagents and Actions in AgentExchangep. 490
- Develop Apps Directly from the Agentforce Vibes Welcome Pagep. 548
- Develop Lightning Apps by Using Agentforce Vibesp. 551
- Develop React Apps with Agentforce Vibes and Salesforce Multi-Framework (Beta)p. 549
- Build Agents Faster Using Agentforce Vibesp. 552
- Generate High-Quality Metadata Using Salesforce Skills in Agentforce Vibesp. 554
- Integrate the Agentforce Conversation Client in React Applicationsp. 555
- Update Your Custom Components for Use in Setup with Agentforce (Beta)p. 566
- Build Enterprise-Ready Agents with Agentforce DX and Agent Script (Generally Available)p. 603
- Agentforce Vibes Extensionp. 612
- Agentforce Vibes IDEp. 611
- Download Agentforce Vibes Usage Data as a CSV Filep. 613
- Embed Agentforce Employee Agent Experiences Across Salesforce and External Web Appsp. 614
- Speed Up Agentforce Listing Creationp. 622
- Simplify Agentforce Field Service Feature Discovery and Setupp. 708
- Easily Schedule Interactions for Agentforce Public Sectorp. 726
- Enhance Proactive Customer Service with Agentforcep. 735
- Agentforce for Timesheets and Labor Cost Optimizationp. 739
- Upsell and Cross-Sell Products for Service with Agentforcep. 741
- Manage Timesheets and Timesheet Entries with Agentforcep. 740
- New and Changed Objects for Agentforce Automotivep. 749
- Access More Industries Components in Agentforce Communicationsp. 754
- Streamline Student Financials with Agentforcep. 785
- Provide Autonomous Transfer Credit Estimates to Prospective Students with Agentforcep. 785
- Simplify Appointment Scheduling Setup in Agentforce Educationp. 789
- Enhance Agentforce Education Feature Configuration and Setupp. 793
- New and Changed Objects in Agentforce Educationp. 793
- New Invocable Actions for Agentforce Educationp. 795
- Manage Agentforce Energy & Utilities Features in One Placep. 796
- Transform Digital Customer Experience with Agentforce Banking Service Customer Assistancep. 801
- Use More Agentforce Financial Services Objects with Data Cloudp. 814
- New and Changed Agentforce Financial Services Objectsp. 815
- Use Agentforce for Health Cloud in Government Cloud Orgsp. 822
- Use Agentforce to Engage with Multiple Stakeholders to Collect ESG Data: ESG Data Collectionp. 890
- Enable Agentforce Net Zero Features Across All Dataspaces in Data Cloud Onep. 891
- Improve Emissions Reporting for Leased Assets in Agentforce Net Zerop. 891
- New and Changed Objects in Agentforce Net Zerop. 893
- Changed Metadata Types in Agentforce Net Zerop. 894
- Discover Licenses and Permits and Answer FAQs with Agentforcep. 898
- Generate Larger Documents for Agentforce Public Sectorp. 901
- New APIs in Agentforce Public Sectorp. 904
- New and Changed Objects in Agentforce Public Sectorp. 902
- Enhance Agentforce Public Sector Feature Discovery and Setupp. 901
- Get More from Agentforce Nonprofit with Expanded Object Capabilitiesp. 905
- Route Voice Calls to Collections and Recovery Agents with Agentforce Voicep. 921
- Draft and Preview Briefs and Campaigns in an Agentforce Conversationp. 962
- Create Grounded, Interactive Campaigns with the Agentforce Campaign Experiencep. 962
- Curate Website Content with Agentforce Adaptive Websitesp. 999
- Discover More Agentforce Revenue Management Features with Salesforce Gop. 1041
- Increase Sales by Using Promotions in Agentforce Revenue Management (Beta)p. 1043
- New and Changed Objects for Promotions in Agentforce Revenue Management (Beta)p. 1045
- Qualify Contacts and Person Accounts with Agentforcep. 1128
- Streamline Quoting for Partners by Using Agentforcep. 1121
- Set Up Agentforce Lead Nurturing Faster with Guided Configurationp. 1129
- Build Pipeline Faster by Assigning Prospects to Agentforce Lead Nurturing in Bulkp. 1129
- Automate Qualification with Agentforcep. 1127
- Agentforce Sales App in ChatGPT (Beta)p. 1137
- Move Deals Forward with Post-Meeting Suggestions from Agentforcep. 1133
- Access Agentforce from Your Outlook Integrationp. 1177
- Do More with the Redesigned Agentforce Employee Self-Service Portalp. 1277
- Speed Up Enhanced Chat Setup for Agentforce IT Servicep. 1282
- Optimize Service Delivery with Agentforce Summaries and Intelligent Attribute Auditsp. 1284
- New and Changed Objects for Agentforce IT Servicep. 1298
- Boost SLA Compliance by Using Agentforce SLA Summaryp. 1310
- Send Service Responses Faster with Agentforce Article Recommendationsp. 1319
- Optimize SLA Compliance by Using Agentforce SLA Summaryp. 1322
- Explore Metrics and Insights With and Without Agentforce for Analyticsp. 268
- Set Up the Agentforce Panel Without Admin Configurationp. 351
- Keep Up with the Latest Agentforce Vibes Enhancementsp. 611
- Keep Up with the Latest Agentforce Vibes Extension Enhancementsp. 612
- Get In-App Agent Assistance with Agentforce (Generally Available)p. 768
- Centralize Course Collaboration in Slack with Agentforcep. 786
- Add Agentforce to Payer Contact Center Quicklyp. 822
- Strengthen Prospect Strategy by Creating Slack Research Channels and Canvases with Agentforcep. 785
- Manage Patient Updates Faster with Agentforce for Provider Contact Centerp. 824
- Speed Up Candidate Sourcing with Agentforce Skill Matchingp. 899
- Answer Job Seeker Questions Instantly with Agentforcep. 899
- New Agentforce Process Compliance Navigator Jumpstart Bundlesp. 949
- Experience a Faster Agentforce Pipeline Management Setupp. 1133
- Accelerate Sales Workflows with Agentforce Pipeline Management and Agentforce Account Management in Slackp. 1134
- Streamline Account Research and Strategy with Agentforce Account Managementp. 1134
- Manage Deals Directly from the Agentforce Sales App in ChatGPT (Beta)p. 1137
- Control User Access to the Agentforce Sales App in ChatGPT (Beta)p. 1138
- Access Email Context with Agentforce Service Agent Variablesp. 1256
Winter ’2690
- Agentforce & Einsteinp. 78
- Provide Agentforce Access to All Employees with the Unified Employee Licensep. 182
- Provide Context to Agentforce Appointments by Referencing Casesp. 191
- Agentforce DX is Generally Availablep. 408
- Keep Up with the Latest Agentforce DX Enhancementsp. 407
- Agentforce Vibes IDEp. 414
- Agentforce & Einstein Featuresp. 476
- Connect Agents to Enhanced Chat v2 in Agentforce Builder (Beta)p. 490
- Agentforce for Asset Service Lifecycle Managementp. 585
- Analyze Service Level Objective Data for Assets with Agentforcep. 617
- Transform Student Recruitment with Agentforce for Education: Student Recruitment (Beta)p. 653
- Set and Achieve Career and Life Goals with Agentforce: Student Goals (Beta)p. 651
- Discover the Right Courses Easily with Course Search in Agentforce (Beta)p. 652
- Answer and Support Advisors with Agentforce (Generally Available)p. 652
- Find Care Providers with Agentforcep. 676
- Manage Volunteer Shifts with Agentforce (Beta)p. 793
- Personalize Job Recommendations with Agentforcep. 801
- Expedite Complaint-to-Investigation Workflow with Agentforcep. 802
- Demystify Benefits with Agentforcep. 801
- Simplify Complaint Intake with Agentforcep. 801
- Optimize Your Philanthropic Engagement and Research Efforts with Agentforce (Generally Available)p. 827
- Agentforce for Communications, Media, and Energy Managed Packagep. 833
- Streamline Participant Management Tasks with Agentforcep. 851
- Get More Flexible Campaign Creation with Agentforce and Flowsp. 862
- Enhance Campaign Creation and Analysis with Agentforcep. 862
- Manage Prospects From Anywhere in Salesforce with Agentforcep. 875
- Create Dynamic Customer Experiences Powered by Agentforcep. 878
- Paid Media Optimization Moves from the Default Agent to Agentforce Employee Agentp. 891
- Use Agentforce to Interpret User Intent and Deliver More Relevant Recommendationsp. 895
- Accelerate Deal Closures with Advanced Quote Management Template and Actions in Agentforcep. 954
- Convert Overages into Revenue with Agentforce (Generally Available)p. 981
- Agentforce SDR is Changing to Lead Nurturingp. 1021
- Set Up Agentforce Lead Nurturing Faster with Guided Configurationp. 1023
- Build Pipeline Faster by Assigning Prospects to Agentforce Lead Nurturing in Bulkp. 1025
- Manage Deals Directly from the Agentforce Sales App in ChatGPT (Beta)p. 1031
- Enable Agentforce Lead Nurturing with Org-Level Authentication for Einstein Activity Capturep. 1024
- Access Agentforce from Your Outlook Integrationp. 1069
- Get a Snapshot of User Activity with Agentforcep. 1198
- Seamlessly Create a Security Agent with Agentforcep. 1198
- Access Agentforce in the Security Center Appp. 1199
- Centralize Agentforce IT Service Feature Discovery and Setupp. 1209
- New and Changed Metadata Types in Agentforce IT Servicep. 1256
- Manage HR Tasks for SAP SuccessFactors with Agentforcep. 1274
- Reduce Average Handle Time for Cases by Letting the Agentforce Employee Agent Close Cases for youp. 1275
- Get the Conversation Started with Agentforce Proactive Messaging for Bring Your Own Channelp. 1300
- Enhance User Engagement with Agentforce Progress Indicators in Bring Your Own Channelp. 1301
- Deploy Agents to Portals Faster with Agentforce Attachp. 1339
- Launch a Help Center Portal Preconfigured with Agentforce Instantlyp. 1340
- Resolve and Reopen Swarms with Agentforcep. 1345
- Route Voice Calls to Agentforce Service Agentsp. 1353
- Explore Metrics Conversationally with Agentforce for Analytics in Slackp. 246
- Create Employee Agents in the New Agentforce Builder (Beta)p. 493
- Build High-Quality Agents with Validation Enhancements in the New Agentforce Builder (Beta)p. 493
- Accelerate AI Experimentation with Agentforce Grid (Beta)p. 494
- Apply Advanced Content Processing Tools for Smarter Agentforce Data Librariesp. 497
- Align Testing with Your Business Goals Using Custom Evaluations in Agentforce Testing Center (Beta)p. 495
- Build Enterprise-Ready Agents with the New Agentforce Builder (Beta)p. 498
- Keep Up with the Latest Agentforce Vibes IDE Enhancementsp. 415
- Get Flexible, AI-Driven Testing for Your Agents With Testing Center in Agentforce Studio (Beta)p. 503
- Combine Determinism and LLM Reasoning with Agent Script (Beta)p. 500
- Track Agent Health Over Time With Test Run History in Agentforce Testing Center (Beta)p. 504
- Fine-Tune Agent Tests in Real-Time with Inline Editing in Agentforce Testing Center (Beta)p. 508
- Create Tests Quickly and Consistently with Test Suite Cloning in Agentforce Testing Center (Beta)p. 505
- Explore Insights and Optimize Agent Effectiveness with Agentforce Optimization (Generally Available)p. 512
- New Billable Usage Types for Agentforce Voicep. 516
- Customize Welcome Recommendations in Agentforce Builderp. 514
- Easily Migrate from Agentforce (Default) to an Employee Agent with a Simple Setup Flowp. 518
- Enable Voice Conversations for Agentforce Service Agentsp. 518
- Gain Dynamic Insights with Agentforce Analytics Powered by Tableau Next (Beta)p. 519
- Enhance User Engagement with Agentforce Service Agent Progress Indicators in Bring Your Own Channelp. 522
- Get the Conversation Started with Agentforce Service Agent Proactive Messaging for Bring Your Own Channelp. 521
- Gain Visibility Into Agent Behavior With Agentforce Session Tracingp. 525
- Access Testing Center Onboarding Resources from the Agentforce Testing Center Setupp. 524
- Explore Insights and Optimize Agent Effectiveness with Agentforce Optimization (Beta)p. 526
- Model Options for Agentforce Have Changedp. 529
- Chat with Agentforce in 24 More Languages (Generally Available)p. 530
- Monitor Your Agents More Easily with Agentforce Studiop. 528
- Link Your Agent to Multiple Data Types with Ensemble Retrievers in Agentforce Data Libraryp. 530
- Improve Search with Custom Inputs in Agentforce Query Recordsp. 533
- Create Quote Recipient Groups with Agentforcep. 618
- Revitalize Patient Care and Healthcare Operations with Agentforcep. 677
- Optimize Home Healthcare Quote Generation with Agentforcep. 678
- Simplify Patient Eligibility and Benefit Verification with Agentforcep. 678
- Accelerate Agentforce for Contact Center Setup with an Improved Guided Setupp. 679
- Get Account Summaries Faster with Agentforcep. 733
- Move Deals Forward with Post-Meeting Suggestions from Agentforcep. 1027
- Streamline Account Research and Strategy with Agentforce Account Managementp. 1028
- Accelerate Sales Workflows with Agentforce Pipeline Management and Agentforce Account Management in Slackp. 1028
- Speed Up Agentforce Pipeline Management Setup with Salesforce Gop. 1027
- Update Licenses for Agentforce Service Assistant Users (Release Update)p. 1273
Summer ’2577
- Agentforce & Einsteinp. 60
- Seamlessly Hand Off Conversations to Agentforce Service Agentsp. 199
- Verify AI Sources with Citations in Agentforce Testing Centerp. 230
- Get Real-Time Updates on Your Agentforce Data Library Buildp. 235
- Discover Agentforce Solutions Faster Using Filters in the Improved AgentExchangep. 366
- Boost Agentforce Capabilities with AgentExchangep. 364
- Integrate Agentforce Testing Center with DevOps Testingp. 466
- Agentforce for Developersp. 471
- Secure Your Agentforce Solutionp. 475
- Expedite AppExchange Security Reviews for Agentforce Solutionsp. 476
- Highlight Agentforce Solution Features with New Listing Fieldsp. 478
- Use Agentforce to Draft Text for Enhanced LWR Sites (Beta)p. 543
- Monitor Agentforce Scheduling Conversations in Real Timep. 556
- Experience Smarter Interactions with Context-Aware Agentforcep. 557
- Quickly Resolve Billing Inquiries and Disputes with Agentforcep. 607
- Get Up and Running Quickly with Agentforce for Contact Center Guided Setupp. 648
- Optimize Home Healthcare Coordination with Agentforcep. 654
- Automate Patient Information Updates with Agentforcep. 671
- Accelerate the Site Selection Process with Agentforcep. 672
- Improve Operational Efficiency with Agentforce for Sales Planningp. 689
- Unlock the Power of Agentforce for Your Media Businessp. 707
- Draft ESG Snippets with Agentforce for Net Zero Cloud: ESG Reportingp. 717
- Simplify Candidate Sourcing with Agentforcep. 723
- Optimize Your Philanthropic Engagement and Research Efforts with Agentforce (Beta)p. 747
- Streamline Collections Operations with Agentforce Collections and Recovery Assistancep. 768
- Integrate Einstein Summary Component with Agentforcep. 778
- Manage Prospects From Anywhere in Salesforce with Agentforcep. 811
- Integrate Agentforce into Your Native Mobile Apps with the Agentforce Mobile SDKp. 839
- Automate Complex Tasks Through Integration Procedures with Agentforcep. 844
- Generate Detailed Product Descriptions Effortlessly with Agentforcep. 852
- Reach Out to All Kinds of Customers with Agentforce SDRp. 923
- Test Agentforce SDR Email Generation in Agent Builderp. 924
- Engage with Prospects in More Languages with Agentforce SDRp. 924
- Batch Test SDR Scenarios with Agent Builder Testing Centerp. 925
- Use Agentforce Agents in Salesforce Channelsp. 1044
- Identify Security Deviations by Using Agentforcep. 1079
- Create an External Client App by Using Agentforcep. 1078
- Gain Insights About Policies with Agentforcep. 1079
- Agentforce Service Agent Release Notes Have Movedp. 1089
- Boost Efficiency and Enhance Employee Experience with Agentforce for Self-Servicep. 1090
- Automate Your Customer Emails With Agentforce (Generally Available)p. 1099
- Improve Efficiency and Employee Experience with Agentforce for Self-Servicep. 1133
- Resolve User Search Queries Faster by Sharing Data Category Selection with Agentforce Service Agent (Beta)p. 1144
- Declutter Omni Supervisor with Only Relevant Agentforce Agentsp. 1149
- Begin Swarming with Agentforcep. 1145
- Respond Quickly to Changes in Service Channel Demand with Agentforcep. 1151
- Agentforce Employee Agents Now Available in Salesforce Developer Editionp. 204
- Easily Migrate from Agentforce (Default) to an Employee Agent with a Simple Setup Flowp. 201
- New Agentforce Editions with Unmetered User-Based AIp. 204
- Build Employee Agents with the Agent Readiness Checklist in Agentforce Builderp. 202
- Introducing Agentforce 3: The First AI Agent Platform Built to Manage and Scale a Hybrid Workforcep. 202
- Migrate from Agentforce (Default) to Agentforce Employee Agentp. 205
- Respond to Customer Emails Autonomously with Agentforce Service Agent (Generally Available)p. 206
- Automate Employee Workflows with Agentforce Employee Agentp. 207
- Improve Agentforce Service Agent Security with Updated Verification Actionsp. 207
- Improve User Search Experience by Sharing Data Category Selection with Agentforce Service Agent (Beta)p. 209
- Agentforce Supports Geo-Aware Routingp. 211
- Select Anthropic for Agentforcep. 212
- Simplify Agentforce Credit Consumption with Flex Creditsp. 206
- Gain Visibility Into Agent Behavior With Agentforce Session Tracingp. 213
- Chat with Agentforce in 16 More Languages (Beta)p. 215
- Gain Dynamic Insights with Agentforce Analytics Powered by Tableau Next (Beta)p. 231
- Explore Insights and Optimize Agent Effectiveness with Agentforce Optimization (Beta)p. 232
- Migrate to Data Cloud for Continued Agentforce Data Library Supportp. 236
- Find Lightning Types for Agentforce (Default) More Easilyp. 238
- Explore Metrics and Insights With and Without Agentforce for Analyticsp. 268
- Use Agentforce with Communications Cloud Agent Consolep. 614
- Resolve Banking Inquiries Faster With Agentforce Banking Service Assistancep. 641
- Transform Loan Product Inquiries With Agentforce Loan Product Assistancep. 643
- Accelerate Application Screening with Agentforcep. 723
- Optimize Regulatory Compliance Workflows with Agentforcep. 723
- Streamline Complaint Processing and Resolution with Agentforcep. 724
- Enable Agentforce SDR Users Faster with Fewer Permissionsp. 927
- Update Permissions for Agentforce Service Assistant Users (Release Update)p. 1094
- Explain Why Agentforce Service Agent Rewrites a Messagep. 1105
- Increase Trust in Agentforce Service Agent Responses with Citationsp. 1105
- Route Work Directly to Agentforcep. 1113
Spring ’2549
- Agentforce & Einsteinp. 66
- Answer Employee Questions from Agentforce in Agentforcep. 212
- Einstein Data Library Has a New Name: Introducing Agentforce Data Libraryp. 229
- Enhance the Customer Shopping Experience with Agentforce for Guided Shopping (General Availability)p. 275
- Explore Agentforce and Data Cloud in the New Developer Editionp. 382
- Create and Test Agents by Using Agentforce DX (Beta)p. 385
- Open an Agent in Your Org’s Agent Builderp. 388
- Agentforce for Developersp. 390
- Boost Productivity and Resource Utilization by Easily Filling Schedule Gaps with Agentforcep. 474
- Get Solutions Easily from Agentforce by Including Imagesp. 475
- Work Smarter by Using Siri to Communicate with Agentforcep. 476
- Transfer to a Visual Remote Assistant Session Easily with Agentforcep. 491
- Create Campaigns with Agentforce Campaign Designer (Beta)p. 728
- Display Personalized Recommendations with Agentforcep. 756
- Coach Sales Reps at Scale with Agentforce Sales Coachp. 860
- Scale Your Sales Funnel with Agentforce SDRp. 863
- Reach Out to All Kinds of Customers with Agentforce SDRp. 864
- Monitor Agentforce Sales Coach and SDR Usage with Digital Walletp. 867
- Use Agentforce with Your Gmail Integrationp. 898
- Get Responses Faster with Agentforce Text Streaming in Messaging for In-App and Webp. 1044
- Resolve User Search Queries Faster by Using Context-Driven Conversations with Agentforce Service Agentp. 1082
- Manage Your Workforce More Efficiently with Agentforcep. 1084
- Other Enhancements for Routing Work to Agentforce Service Agentsp. 1087
- Batch Test with Agentforce Testing Centerp. 214
- Chat with Agentforce in Your Preferred Language (Generally Available)p. 218
- Add More Data Sources to your Agentforce Data Library with Web Searchp. 212
- Chat with Agentforce in 9 More Languages (Beta)p. 219
- Einstein Copilot for Salesforce is Now Agentforcep. 220
- Chat with Agentforce in Your Preferred Language (Beta)p. 216
- Get Separate Access to the Agentforce Platform and the Default Agentforce Agentp. 223
- Enhance Security by Controlling Access to Agentforcep. 221
- Find Agentforce More Easily in Setupp. 222
- Connect Agentforce Agents to Any Application with the Agent APIp. 232
- Create Agentforce Service Agents Easily from Your Einstein Bots (Beta)p. 235
- Enhance Agentforce Sales Coach Responses with a Data Libraryp. 862
- Engage with Prospects in More Languages with Agentforce SDRp. 865
- Test Agentforce SDR Email Generation in Agent Builderp. 865
- Batch Test SDR Scenarios with Agent Builder Testing Centerp. 866
- Markdown Supported for Agentforce Service Agent in Messaging for In-App and Webp. 1004
- Chat with Agentforce Service Agent in More Languages (Generally Available)p. 1004
- Agentforce Service Agent is Now ASA Messaging in Digital Walletp. 1008
- Chat with Agentforce Service Agent in 9 More Languages (Beta)p. 1005
- Flag Supervisors to Help with Agentforce Service Agent Conversationsp. 1008
- Monitor Real-time Conversations Between Agentforce Service Agents and Customers (Release Update)p. 1007
- Customize Progress Indicators for Agentforce Service Agent in Messaging for In-App and Webp. 1006
- Enhance User Search Experience by Using Context-Driven Conversations with Agentforce Service Agentp. 1009
- Chat with Agentforce Service Agent in Japanese (Generally Available)p. 1009
- Let Agentforce Service Agent Take Actions with User Context in Messaging for Webp. 1045
- Send Formatted Responses from Agentforce Service Agent to Customers with Markdown in Messaging for In-App and Webp. 1057
Winter ’2513
- Power Up Productivity with Agentforce Merchant Agentp. 188
- Use Agentforce Sales Coach to Give Users a Personal Coachp. 231
- Use Generative AI For Salesforce Development with Agentforce for Developers (Generally Available)p. 292
- Agentforce for Developers Documentation Has a New Lookp. 293
- Einstein Copilot for Salesforce is Now Agentforcep. 353
- Introducing the Agentforce Platformp. 357
- Streamline Business Operations with Agentforce Agents (Generally Available)p. 354
- Save Time with Grounded Agentforce and Einstein AI Toolsp. 634
- Coach Sales Reps at Scale with Agentforce Sales Coachp. 716
- Scale Your Sales Funnel with Agentforce SDRp. 713
- Enhance Agentforce Sales Coach Responses with a Data Libraryp. 718
- Monitor Agentforce Service Agent Conversation Consumption with Digital Walletp. 846
- Automate Common Contact Center Interactions with Agentforce Service Agentsp. 845
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