What Salesforce retired

A tour · What Salesforce retired

What does “retired” mean for a feature?

Jev marks 2.6% of this archive as deprecations or retirements. Among them are unsupported clients that kept working, replacements that later retired, and model requests redirected without an app change. The terms inside the notice matter more than its title.

Jev is the model that classified the archive. Its 873 deprecation and retirement notes are lit here.

Followed by title

An ending can take several releases

Desktop CTI’s farewell notices stretch across several releases. Functions keeps its retirement heading even after Salesforce changes the terms. The rows follow each product’s updates and ending notices, so repeated crosses can mean repeated warnings rather than another product shutting down.

We follow product names in titles, which misses unnamed references. Crosses mark notices, not shutdown dates.

Summer ’06 to Winter ’17

BlackBerry’s long run in the notes

About 10 years separate the first BlackBerry note from the end of support for its Salesforce1 mobile browser app. The archive also records the Lotus Notes integration’s retirement. For Google Talk, Salesforce named an outside cause: Google’s infrastructure changes had made the sidebar unavailable.

• The first BlackBerry note here · Summer ’06Native-style local search on BlackBerry
• BlackBerry support ends · Winter ’17End of Support for the Salesforce1 Mobile Browser App on BlackBerry Devices

Spring ’14 to Spring ’26

The replacement gets a retirement notice too

Salesforce said goodbye to Desktop CTI six times, escalating from “Say Au Revoir” to “Say Your Final Farewell”. It warned that adapters would stop working and directed customers to Open CTI. Salesforce later put that replacement into maintenance mode and recommended Service Cloud Voice.

The Open CTI notice schedules retirement for February 28, 2028.

• Desktop CTI adapters would stop working · Summer ’16Say Au Revoir (and Goodbye) to Desktop CTI
• Open CTI, the replacement, gets a retirement date · Spring ’26Open CTI Is Scheduled for Retirement

Chatter Desktop · Spring ’17 to June 2018

Support ended before access did

Salesforce’s “little umbrella drinks” send-off ended support and excluded new orgs, while letting existing orgs keep the enabled client. The later retirement removed desktop access and notifications. Chatter itself remained available in the browser.

• Existing orgs could keep using the unsupported client · Spring ’16Chatter Desktop: Retiring in Spring ‘17
• Desktop access and notifications end · Summer ’18Chatter Desktop Is Being Retired in Summer ’18

Spring ’25 to the Winter ’27 preview

A model can change underneath an app

Gemini 3 Pro’s beta had about four months between announced availability and scheduled errors, with no automatic reroute. For Claude Sonnet 4, Salesforce scheduled a reroute to Sonnet 4.6 because the older model had entered Amazon Bedrock’s Legacy state. The notice warned that expected responses could change.

• The model changes, and responses may change with it · Summer ’26Prepare for Claude Sonnet 4 Reroute Date

Spring ’21 to the Winter ’27 preview

Almost as many farewells as other updates

Salesforce has published nine Functions retirement notices against 10 other Functions notes. The notice repeats in every release after the first. Early versions set a date; later ones let customers finish their existing order term.

The first 3 notices give January 31, 2025. Later notices omit that date.